---
title: "Case Study: Head of Housing Services | Metro Housing Tier 2 Provider NSW"
description: "Client: Metro Housing | Tier 2 Community Housing ProviderRole: Head of Housing Services (Tenancy & Assets Services)Location: Sydney, NSWSector: Community Housing / Social Housing The Challenge Be Recruitment was engaged to support the appointment of a Head of Housing Services for a Tier 2 community housing provider during a period of organisational development and sector […]"
featured_image: "https://beexecutive.com.au/wp-content/uploads/2023/05/executive-search.png"
url: "https://beexecutive.com.au/case-study-head-of-housing-services/"
date_modified: "2026-03-31T12:00:12+11:00"
---

![svgexport-1 (1)](https://beexecutive.com.au/wp-content/uploads/2025/08/svgexport-1-1.svg)

**Client:** Metro Housing | Tier 2 Community Housing Provider
**Role:** Head of Housing Services (Tenancy & Assets Services)
**Location:** Sydney, NSW
**Sector:** Community Housing / Social Housing

### The Challenge

Be Recruitment was engaged to support the appointment of a **Head of Housing Services** for a Tier 2 community housing provider during a period of organisational development and sector change.

This executive-level role was responsible for overseeing the organisation’s **tenancy and property management functions**, while also contributing to strategic planning, partnerships, compliance and growth initiatives. The role reported directly to the CEO and led a multidisciplinary housing team responsible for tenancy management, asset coordination and service delivery.

One of the key challenges with this search was the **specialised experience required**.

The organisation required a candidate who could demonstrate:

- Strong **tenancy expertise**
- A deep understanding of **community housing regulation and compliance**
- Experience overseeing **asset and property management functions**
- Leadership capability within a **complex social housing environment – strategic role working with the board and CEO but capable of working closely with a small team at an operational level**
- The ability to contribute to **organisational strategy and sector partnerships**

In the community housing sector, senior leaders often specialise in **either tenancy management or asset/property functions**. Finding candidates with **both operational housing experience and executive leadership capability within a Tier 1 or Tier 2 provider environment** significantly narrowed the talent pool.

Additionally, the role required a strong understanding of **regulatory frameworks such as the Residential Tenancies Act and the National Regulatory System for Community Housing**, alongside experience managing housing portfolios and complex tenancy matters.

### Our Approach

Be Recruitment undertook a **targeted executive search across the social housing and community housing sector**, focusing on leaders with experience in:

- Tier 1 and Tier 2 community housing providers
- Housing and tenancy service delivery leadership roles
- Asset and property management within social housing portfolios
- Organisations operating within the National Regulatory System for Community Housing

Our search methodology included:

- **Market mapping of senior housing leaders** across NSW
- Direct outreach to candidates with **tenancy and operational housing leadership experience**
- Assessment of candidates’ **knowledge of housing regulation, governance and compliance**
- Evaluation of leadership capability in **managing complex tenancy portfolios and multidisciplinary teams**

### The Outcome

Be Recruitment delivered a **high-quality shortlist of candidates with strong housing sector leadership experience**.

The successful candidate demonstrated:

- Extensive experience leading **tenancy and housing services teams**
- Strong understanding of **community housing compliance frameworks**
- Proven ability to manage **housing portfolios, tenancy disputes and asset coordination**
- A collaborative leadership style suited to a **values-driven, community-focused organisation**

### Impact

The successful placement strengthened the organisation’s ability to:

- Deliver **high-quality tenancy and housing management services**
- Maintain compliance with **housing regulation and sector standards**
- Improve oversight of **portfolio performance, arrears management and tenancy outcomes**
- Support the organisation’s **strategic growth and partnership development**

By securing a senior leader with **both tenancy and technical housing expertise**, the organisation is well positioned to continue delivering **safe, affordable and sustainable housing outcomes for its tenants and community.**

This assignment was managed by Jenny Rosser 

[Jenny@berecruitment.com.au ](mailto:Jenny@berecruitment.com.au)